Refund Policy

By placing an order on X-Music.shop store, You confirm that You have read, understood, and accepted this following policy.

Returns/ Refunds

Our policy lasts 30 days from the arrival date. If 30 days have gone by since you received the item, unfortunately, we can’t offer you a refund or exchange.

Terms and Conditions:

We accept the return on products that were shipped out by us and if the item is faulty due to an error on our end (e.g. wrong item or damaged item). Item(s) must be returned together with proof of purchase.

To complete your return, we require a receipt or proof of purchase. Please contact our support team at Biibest@outlook.com for more information.

Please be informed that you have to pay the return shipping fee. No pre-paid shipping label.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Please do not send your purchase back to the manufacturer.

Note: We only refund the product price, not the shipping cost.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time (2-5 business days) before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at Biibest@outlook.com

Cancel order

You can only cancel your order within 2 hours from purchasing time on the same day. Please be informed that a management, processing, and transaction fee (30% of your total order value) will be applied for the cancellation.

We only issue a refund and allow a return if the customer’s case has met the conditions stated above.